Shipping policy
SHIPPING POLICY
Last updated: 13 September 2026
QIQEN is committed to processing and shipping orders as quickly as reasonably possible and to providing customers with clear information about delivery methods and estimated delivery times.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
During periods of high demand, public holidays, promotions or exceptional circumstances, processing times may be slightly longer.
Order processing times are separate from the time required for shipping and delivery.
Delivery Times
Delivery times may vary depending on the product, destination and fulfilment centre from which the order is shipped.
An estimated delivery time will be provided, where available, on the product page, during checkout or in the order confirmation.
For some international shipments or shipments originating from fulfilment centres located abroad, delivery times may be longer than for domestic shipments.
Delivery times are estimates unless a binding delivery date has been expressly agreed.
Unless a different delivery period has been agreed with the customer, QIQEN will deliver the goods without undue delay and within the period required by applicable law. For consumer contracts, unless otherwise agreed, this period is 30 days from the conclusion of the contract.
If delivery does not take place within the agreed or legally applicable period, the consumer may exercise the rights available under applicable law, including, where the relevant conditions are met, setting an additional delivery period and subsequently terminating the contract and obtaining a refund.
Shipping Costs
Any applicable shipping costs will be clearly shown to the customer before the purchase is completed.
No additional shipping costs will be charged beyond those disclosed during checkout, unless subsequent changes or requests are expressly agreed with the customer.
Separate Shipments
If an order includes more than one product, the products may be shipped separately and may arrive on different days, including where they are dispatched from different fulfilment centres.
In such cases, no additional shipping costs will be charged beyond those disclosed and accepted at the time the order was placed.
Order Tracking
Where available, the customer will receive tracking information once the shipment has been handed over to the carrier.
Tracking information may take a short period of time to update after the carrier has received the shipment.
Delivery Address
Customers are responsible for carefully checking that the delivery address provided at checkout is accurate and complete.
If you notice an error, please contact QIQEN as soon as possible at:
We will make reasonable efforts to update the delivery details before shipment, but we cannot guarantee that changes will be possible once order preparation has started or the shipment has been handed over to the carrier.
Delivery Delays
Circumstances such as carrier disruptions, customs inspections, exceptional weather conditions, strikes or other events outside QIQEN's reasonable control may cause delays.
In the event of a significant delay, QIQEN will make reasonable efforts to assist the customer and provide updated information regarding the shipment.
Nothing in this section limits the consumer's rights in relation to delayed or failed delivery under applicable law.
Customs Duties, Taxes and Import Charges
Prices, taxes, shipping charges and any other applicable costs will be disclosed in accordance with applicable law during the purchasing process.
Where an international shipment may be subject to customs duties, import taxes or other charges not included in the amount paid to QIQEN, the customer will be informed, where applicable, before the order is completed in accordance with applicable law.
Lost or Damaged Orders
If an order appears to be lost, damaged or has a delivery-related issue, please contact us at:
Please include your order number and a description of the issue.
Where shipping is carried out by a carrier proposed or appointed by QIQEN, QIQEN remains responsible to the consumer for the risk of loss or damage to the goods until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, except where otherwise provided by law.
QIQEN will handle any necessary investigation with the carrier and assist the customer in accordance with applicable law.
Contact
For any questions relating to shipping and delivery:
QIQEN
Seller/Owner: Marco Bollani
Email: support@qiqen.com
Address: Via Giuseppe Di Vittorio 4, 20041 Bussero (MI), Italy
Phone: +39 345 148 9196